How one ticket works
The same loop a real support desk runs. It repeats all cohort, getting harder as you level up.
Ticket lands
An AI customer raises it, in character. The SLA clock starts.
You own it
Validate the real severity. Customers overstate. You decide.
Dig in, AI at your side
Direct AI research, search the KB, ask discovery questions, log notes.
Fix it for real
Reproduce it in the product and apply the fix. Server-validated, no faking it.
Close the loop
Reply professionally. The customer confirms, or reopens if you rushed it.
It counts
Tone, diagnosis, clarity, SLA, resolution, docs. AI-graded, mentor-checked.
Can't be gamed: close without fixing and the customer reopens it. Your record only shows what you genuinely resolved.
The stack you work in
What actually happens to you
Not a syllabus of modules. A job that opens up in stages, with the queue and the difficulty rising as you prove you can carry it.
- Week 0
Pre-boarding
Setup and access
- Week 1
Onboarding
Training and shadowing
- Weeks 2 to 3Graded weeks
Nesting
1 ticket a day
- Weeks 4 to 10Graded weeks
Production
2 tickets a day
- Week 11Graded weeks
Capstone
Hardest cases, P1 drills
- Week 12
Wrap
Certification and record
A hard readiness gate sits between onboarding and your live queue: required training, quizzes passed, practice tickets resolved. No gate, no queue.
AI is taking the routine support jobs.Become the engineer who runs the AI.
Two thirds of support teams run AI agents. Most support agents were never trained to use them. The role that survives commands the AI. That's the role we train.
What you'll practice, on the job
- Prompt AI for deep diagnostic research on real cases
- Build skill files that triage entire case categories
- Draft with AI, verify like an engineer: your judgment is what's graded
- Ship an AI tool as your capstone, published on your record
AI isn't banned here like in school. It's taught, required, and graded.
Fast, fair, and about your potential
Decisions in 5 business days at every stage. No pedigree filter.
- STEP 1
Apply in 5 minutes
Resume plus a short "why Zeloric". That's it.
- STEP 2
Take-home challenge
A small, practical support scenario. Real work, your pace.
- STEP 3
Team conversation
45 minutes with a team lead about your challenge and your goals.
- STEP 4
Offer and onboarding
Secure your seat, then a full onboarding week before day one.
Who can apply: students, recent grads, and career changers worldwide. No degree required. You'll need a computer with 8 GB RAM and stable internet. And yes, use AI on your application. We'd worry if you didn't. Just own the result. That's the whole job.
Have a question before applying? Email us, a founder answers within one business day.
You need experience to get hired. You need a job to get experience. We broke the loop.
Experience and AI fluency, provable, in 12 weeks. Applying takes 5 minutes and costs nothing.
11 founding seats remaining