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Amara Osei
Zeloric Resident · Technical/Application Support Engineering · Fall 2026
ZEL-8F2K-QH37 · Valid · Issued Fall 2026
- tickets resolved, server-verified
- 47tickets resolved, server-verified
- SLA compliance
- 92%SLA compliance
- Simulated CSAT
- 4.6/5Simulated CSAT
- AI tools built and published
- 2AI tools built and published
This is a sample. In 12 weeks, it could be yours.
A record you can watch
Six dimensions, every ticket, 12 weeks. Employers can open full transcripts and your AI tools, with your consent.
- Tone and empathy
- 88%
- Diagnostic quality
- 84%
- Communication
- 91%
- SLA discipline
- 86%
- Resolution correctness
- 89%
- Documentation
- 82%
Sample record. AI-graded, mentor spot-checked weekly. CSAT comes from our AI customers and is always labeled Simulated CSAT.
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Our first cohort graduates at the end of Fall 2026. The first five design partners run Working Interviews free.
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