Refund Policy

The onboarding guarantee

Ask for a full refund within your first few weeks of the cohort starting, and we refund every dollar you have paid.

Complete the onboarding week and your first real ticket, then decide. If it is not what we promised, tell us and we refund every dollar you have paid. No forms, no interrogation. Email interns@zeloric.io and a person will read it.

After the guarantee window

Instalments you have already paid are not refunded. You can cancel your future instalments at any time from your Workspace billing page, in one click. Your access continues through the period you have already paid for, and then ends. The record of the work you completed stays yours.

Leaving the programme

You can leave at any time. Future instalments stop, access winds down on your paid-through date, and you keep the evidence of the work you genuinely completed. Certification requires completing the programme, so it does not apply if you leave early.

Deferring to the next cohort

If life gets in the way, we can move your place to the next intake, once per Resident. Billing pauses and restarts on the new cohort’s schedule at the same price you were offered. Ask us before your cohort ends.

Community membership

Community is included free during your Residency and for 6 months after you certify. It then converts to $29 per month unless you cancel, which you can do in one click at any time, including before the first charge. We email you before that conversion happens.