Everything people ask
before they start

Students, graduates, career changers and support agents anywhere - no degree required. There is no application: work a free ticket now, or start the Desk or the Desk Pro today.

No. You start with the simplest tickets and the difficulty climbs, tier 1 to tier 3. Every ticket is graded dimension by dimension, so you always know what to fix.

A personal laptop or desktop: Windows 10/11 or macOS 12 (Monterey) or later, 8 GB RAM minimum, plus stable broadband. We do not provide equipment yet.

Yes, 100% remote. The workbench runs in your browser, and you work tickets when you want, against real SLA clocks.

As much as you give it. Your monthly tickets fit alongside study or a job, but each one is real work with real deadlines, not a course you can watch.

Yes. Start it at /desk-pro/start/. Already on the Desk? It switches your plan and you pay the difference.

Technical/Application Support, the only track today. If you want another, write to us so we know there is demand.

Straight away. Work a free ticket now with no card, or start the Desk or the Desk Pro and your tickets are waiting for you.

Two fresh tickets at the start of each week, never one you have worked before. No card, no trial that turns into a plan. The workbench shows you exactly when your next one opens, on your own clock.

It's already replacing the routine tier: the password-reset job is disappearing. What grows is the tier above - engineers who direct AI research, verify its output, and build the triage tooling. That is the role this programme trains, and you leave with the tools you built.

Nothing. The Desk has no weeks and no schedule - you work tickets when you want. Billing does not change: $39 a month, cancel any time.

The Desk Pro is $69 a month. Everything in the Desk, plus the job board, live group calls, résumé reviews and the Interview Gym. Start it at /desk-pro/start/.

Work on a live simulated service desk: real tickets, real SLA clocks, every ticket scored dimension by dimension, and a record an employer can check. The Desk Pro adds the job board, live group calls, résumé reviews and the Interview Gym.

Once a month, from the day you start: $39 for the Desk or $69 for the Desk Pro. Cancel any time from your account.

Try it free first - two tickets a week, no card. The Desk is month to month: cancel any time from your account and you keep access to the end of the month you paid for. The Desk Pro works the same way: cancel any time and you keep it to the end of the month you paid for.

No. The Desk is $39 a month and the Desk Pro $69 a month. Interview Gym sessions over the monthly four are $25 each.

$39 a month, flat. One price, every month, plus tax where it applies.

Card payment through Stripe, month to month: $39 a month, cancel any time from your account.

One click from your account page. You keep access to the end of the month you paid for. Months already paid are not refunded.

The price you join at stays yours while you stay subscribed. Cancel and the lock ends - rejoining later is at the price of the day.

Not every grade. The Desk tickets are scored automatically on the same 11 dimensions as every other plan. Dispute any grade from your past tickets and, if the regrade does not settle it, a person reviews it.

It stays yours. The page stays live.

An AI grader scores every ticket against a fixed rubric, dimension by dimension. The fix is validated server-side, so a ticket only counts when the fault is cleared. Every plan is scored the same way. Dispute any grade and, if the regrade does not settle it, a person reviews it.

A page anyone can open: the tickets you worked, how each was graded, the write-up behind every score, and the articles you wrote. With your permission, also your profile and the full transcripts. You control what is public and can withdraw consent any time.

Your public work record. It stays yours, and anyone you share the link with can open it and check the work.

A member appears on Talent once they have five verified tickets and have chosen to publish their record and say they are open to work. An employer can then request a working interview on their own tickets. Free during the employer pilot. No card, and nothing to cancel. Members never pay for any of it.

The company is simulated. The work is not. You fix real faults in a working product, on a real service desk, against real SLA clocks. What you leave with is timestamped, and anyone can verify it.

No. The difference is who reads your work. On those platforms nothing is graded, you cannot fail, and employers never see what you submitted. Here every ticket is graded on a fixed rubric, and you can dispute any grade. Both are worth doing. Only one of them says how good you are.

First, a real service desk: SLA clocks, a knowledge base you write into, SQL, and Claude alongside - and you are graded on using it well. Second, the tools interviewers ask about: Jira Service Management, Confluence and the rest, with full tutorials on every paid plan.

AI scores every ticket dimension by dimension, and you see every score. Disagree with one and you can dispute it from your past tickets; a person reviews the ones the regrade does not settle.

Yes. Instant AI feedback any time, and a person reviews it once a quarter and writes back.

Yes. The Interview Gym runs mock interviews with an AI hiring manager and scores them.

Yes. Curated support roles, and you can tell us which ones you want.

Yes. ITIL 4 Foundation is the core path. An Atlassian or Jira Service Management certification is the advanced option. We tell you which one and why, based on what your record shows you are already good at.