Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “Applicant/Resident”) and Zeloric.io (“Zeloric”, “we”, “us”, or “our”) governing your access to and participation in the Zeloric Residency Programme and associated website at zeloric.io.

By submitting an application form on our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not submit an application.

If you are offered a place and choose to take it, you are asked to accept these Terms and our Refund Policy again at checkout, before any payment is taken.

That second acceptance is the point at which you enter a paid agreement with us, and it is recorded. If you do not agree to these Terms, do not complete checkout.

2. About Zeloric & the Residency Programme

Zeloric runs a support engineering residency. Programme (“the Programme”) is a structured experience in which you work a service desk inside a simulated software company, on simulated faults. The work you do is real work.

The company you do it for is not a real company, and there are no clients and no live projects.

The Programme is fully remote and runs month to month. One specialisation track is currently offered. Participation does not create an employment relationship between you and Zeloric.

3. Eligibility

To be eligible to apply to the Zeloric Residency Programme, you must:

• Be 18 years of age or older. There is no enrolment, degree or graduation requirement: students, graduates, career changers and people already working in support are all eligible
• Have a personal computer (Windows 10/11 or macOS 12 or later) with a minimum of 8 GB RAM
• Have a stable broadband internet connection sufficient for video conferencing
• Be able to commit to the programme's time requirements

Meeting eligibility requirements does not guarantee acceptance. Admission decisions are made at Zeloric's sole discretion based on the strength of each application.

4. Application Process

By submitting an application, you confirm that:

• All information provided in your application is accurate, truthful, and complete to the best of your knowledge
• Any resume, portfolio, or work samples you submit are your own work or clearly attributed to others where applicable
• You understand that submitting an application does not guarantee an offer of a place in the programme

Zeloric reserves the right to reject any application at any stage of the process without providing a reason. Applications that contain false, misleading, or plagiarised information will be immediately disqualified and the applicant may be permanently barred from future applications.

Application deadlines are stated on the website. Zeloric may close applications early if all available spots are filled before the stated deadline.

5. Nature of the Residency

A Paid Programme

The fee, the instalment schedule, what happens if a payment fails, and how refunds and cancellation work are set out in section 6, which you should read before you pay.

Tools You Need

Every graded task can be completed with the tools Zeloric provides. You do not need to buy a subscription to any third-party AI service, or any other paid software, to complete the programme or to be graded on any part of it.

Where the programme teaches you to work with AI, the tools are hosted by Zeloric and included in the fee. You are free to use tools of your own in addition, and doing so is neither required nor rewarded.

No Employment Relationship

You are not an employee, contractor, or agent of Zeloric. Participation in the programme does not create an employment relationship, agency relationship, partnership, or joint venture between you and Zeloric.

You are not entitled to any employment benefits, including but not limited to health insurance, paid leave, workers' compensation, or severance.

Remote Participation

The programme is conducted entirely remotely. You are responsible for providing your own equipment, internet access, and workspace. Zeloric will not reimburse costs associated with your personal equipment or internet connection.

Time Commitment

Residents are expected to dedicate approximately 20–30 hours per week to programme activities. Specific expectations will be detailed in your onboarding materials. Work is asynchronous and is scheduled against the service desk queue rather than against fixed meetings.

6. Fees, Payment & Refunds

Applying is free, the Residency is not

There is no charge to submit an application. If you are offered a place and decide to take it, you pay for the programme. The founding-cohort fee is US$665 per month, charged three times, which is approximately US$1,995 in total.

The price that applies to you is the one shown on your offer page at the time you accept it. Amounts shown are exclusive of sales tax; where tax applies, it is calculated and shown at checkout, before you pay.

How and when you are charged

Payment is taken through our payment processor. Zeloric does not receive or store your full card details. Your first instalment is charged when you complete checkout, and it is that payment which secures your seat: your Zeloric Workspace account is created once the payment succeeds.

The two remaining instalments are then charged on the same monthly cycle.

Billing ends by itself after the third instalment

This is a three-instalment subscription, not an open-ended one. A cancellation date is set on your subscription with our payment processor at the moment the subscription is created.

It falls after the third charge and before a fourth would ever come due, so there is no fourth charge and you do not have to cancel anything to make the billing stop.

Stopping your remaining instalments

You may cancel your remaining instalments at any time from the billing page in your Zeloric Workspace. What then happens to your access, and to instalments you have already paid, is governed by the Refund Policy.

Refunds

Community membership after the Residency

Community membership is included at no additional cost for the duration of your Residency and for six months after you certify. It does not convert to a paid subscription and no charge follows that period.

If an instalment fails

If we cannot collect an instalment, your account is marked past due and we email you. We send reminders three days and seven days after that. Notices that a payment has failed are also sent to you directly by our payment processor.

If the instalment is still unpaid after ten days, your Residency access and the programme tool accounts issued to you are paused. Nothing is deleted, and a successful payment clears the past-due state and restores your access.

If payment ultimately cannot be taken and our payment processor exhausts its own retry attempts, the subscription ends and your access to the programme ends with it.

The versions you agree to

At checkout you are shown, and asked to affirmatively accept, the versions of these Terms and of the Refund Policy that are in force at that moment. Your acceptance is recorded before any payment is taken.

If either document has been updated since the checkout page was loaded, the checkout is refused and you are asked to review the current versions before continuing.

What the fee covers

The fee covers your place in the cohort and the Residency as described on our website:

• the supervised programme itself
• grading of every ticket you close on 11 dimensions
• a person reviewing every grade before it reaches your record
• an appeal route if you disagree with one
• Community membership on the terms above

On completing the programme you receive your Zeloric record and an assessment letter. The record is the verified account of the work you did and the grade on each ticket. It is yours to keep, and you decide whether to publish it.

Certification requires completing the programme. None of this is a guarantee of employment or of any particular outcome: see section 12.

7. Resident Obligations

Upon acceptance into the programme, you agree to:

• Work your queue against the SLA clocks you are given
• Complete assigned tasks and deliverables to the best of your ability and within agreed timelines
• Raise blockers early, through the channels given at onboarding, rather than waiting to be asked
• Conduct yourself professionally in all interactions with Zeloric team members, and fellow Residents
• Comply with Zeloric's internal policies, communication guidelines, and tool usage policies as communicated during onboarding
• Not engage in any activity that conflicts with your obligations to Zeloric during the programme, including sharing confidential information (see Section 9)
• Immediately disclose to your team lead any conflict of interest that arises during the programme

8. Intellectual Property

All work, code, designs, documentation, analyses, and other materials you create in the course of your residency (“Work Product”) are considered work made in the context of the programme. You own your Work Product and all intellectual property rights in it.

This is deliberate, and it matches what we tell you everywhere else: the record of your work is yours to keep, wherever you go next.

You grant Zeloric a non-exclusive, royalty-free licence to display your Work Product on your Zeloric record and to operate and improve the Programme.

Zeloric grants you a non-exclusive, royalty-free licence to reference your contributions in your personal portfolio, resume, and LinkedIn profile for the purpose of demonstrating your skills and experience.

You may describe the nature of your work but may not reproduce, publish, or share any proprietary code, data, or confidential materials belonging to Zeloric.

Any pre-existing intellectual property you owned before the programme (“Background IP”) remains your property. You grant Zeloric a licence to use such Background IP only to the extent necessary to incorporate it into the Work Product.

9. Confidentiality

During and after the programme, you may have access to non-public information about Zeloric's business, technology, strategies, or operations (“Confidential Information”). You agree to:

• Keep all Confidential Information strictly confidential
• Not disclose Confidential Information to any third party without Zeloric's prior written consent
• Use Confidential Information only for the purposes of your residency activities
• Promptly notify Zeloric if you become aware of any unauthorised disclosure of Confidential Information

This obligation survives the termination or completion of your residency for a period of three (3) years.

It does not apply to information that is or becomes publicly available through no fault of yours, or that you are required to disclose by law or court order.

10. Programme Changes & Cancellation

Zeloric reserves the right to:

• Modify the structure, timeline, tracks, or content of the programme at any time
• Change mentor assignments, team structures, or project scope during the programme

In the event of programme cancellation, Zeloric will notify all affected accepted Residents as promptly as reasonably possible. Zeloric will not be liable for any losses, expenses, or damages arising from a programme cancellation.

11. Termination

Zeloric may terminate your participation in the programme immediately and without prior notice if you:

• Breach any provision of these Terms
• Engage in dishonest, fraudulent, or seriously unprofessional conduct
• Repeatedly fail to meet your programme obligations without reasonable justification
• Disclose confidential information in breach of Section 9
• Engage in behaviour that is harmful, harassing, or discriminatory toward any member of the Zeloric community

You may also voluntarily withdraw from the programme at any time by notifying your team lead in writing. Upon voluntary withdrawal or termination for cause, you will not be entitled to receive an assessment letter, and you will not reach certification.

The effect of withdrawal on your instalments, both those already paid and those still to come, is governed by section 6 and by the Refund Policy.

Upon completion or termination for any reason, you must immediately return or delete any Zeloric confidential materials in your possession and cease use of any Zeloric systems or tools.

12. Disclaimer of Warranties

The Programme and all associated materials are provided on an “as is” and “as available” basis. Zeloric makes no representations or warranties of any kind, express or implied, including but not limited to:

• That participation in the programme will lead to employment, whether at Zeloric or any other company
• That the programme will be uninterrupted, error-free, or meet your specific expectations

13. Limitation of Liability

To the fullest extent permitted by applicable law, Zeloric, its directors, employees, mentors, partners, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your participation in the programme or use of our website.

Zeloric's total aggregate liability to you for any claims arising in connection with these Terms shall not exceed the total fees you have paid to Zeloric, regardless of the form or basis of the claim.

Nothing in these Terms limits Zeloric's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Zeloric is incorporated, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of that jurisdiction.

If you have a dispute with us, we encourage you to contact us first at residents@zeloric.io so that we can attempt to resolve it informally before any formal proceedings.

15. Changes to These Terms

We may update these Terms of Service from time to time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify current Residents and applicants via email where material changes affect them

Your continued participation in the programme or use of our website after updated Terms take effect constitutes your acceptance of the revised Terms. If you do not accept the updated Terms, you must withdraw from the programme.

What changed, and when

• 1 October 2026 - the fee clause in section 5 said grading covered six dimensions. The rubric has scored 11 since 12 September 2026, and the clause now states that number. The grading you receive is unchanged; the sentence describing it was out of date.
• 5 October 2026 - section 6, “If an instalment fails”, now says that notices of a failed payment are also sent to you directly by our payment processor. What happens when a payment fails is unchanged.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: residents@zeloric.io
• Subject line: Terms of Service Enquiry