Working Interview
Watch a candidate work a real ticket
You choose the tickets. The candidate works them like a support engineer. You read the graded record. During the employer pilot your first one is free, and so is each after it, while founding places remain.
The company, the customers and the tickets are made up. The work people do on them is real.
The screen your candidate opens.
How it works
Three steps, start to finish
You choose the tickets
We walk the catalogue with you and pick the ones that match the role you are filling. Tier 1, 2 or 3 - and as many as you want each candidate to work.
Your candidate works them
They open a support desk: a customer waiting, tools that answer like the real ones. No multiple choice, no take-home essay. The tickets are made up. The work is real. They know it is graded, and they know who reads it.
You read the graded record
Every ticket scored on the same rubric we score Residents on, with the write-up behind each score. You read the work, not a summary of it.
What you get back
A record, not a verdict
We do not tell you who to hire. We show you what they did and how it was scored. You decide.
A score on every dimension
The same rubric a Resident is graded on, dimension by dimension, so one candidate's record means the same thing as the next one's.
The write-up behind each score
Why that score and not a higher one. It is written to be argued with, which is the only way a score is worth anything to you.
The transcript of the work
What they said to the customer, which tools they opened, what they found and what they did about it.
An example
Read one before you commission one
Two links, nothing to sign: a ticket worked end to end, and a sample graded record.
The fair question
Is this fair to the candidate?
Do they know what it is for?
Yes, before they start. They learn which company commissioned it, that the work is graded, and that you read the result. Nobody is assessed without being told.
What do they get out of it?
The record - and they keep it whether you hire them or not. It is theirs, at their own address, to show the next company that asks. An interview you fail leaves you with nothing. This does not.
Is a machine deciding?
No. AI scores every ticket and a person reviews any grade that is disputed. The score is not a decision: you read the work and you decide.
What if they do badly?
You see it, and so do they, with the reasoning. Nothing is published to their public record without them choosing to publish it.
Run one
Start with one candidate
Free during the employer pilot, while founding places remain. There are 10.
No card form yet: we agree the tickets in writing first. Nothing is invoiced during the pilot.