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Tech support desk · Open now

Do the job of a technical support engineer.

Customer tickets. Real tools. A clock that won't stop.

Every part graded, with notes on what to fix.

Try this desk for 60 secondsWork your first full shift

Free. No sign-up. About a minute.

The tech support desk on an open ticket: the customer's message, the AI's suggested cause and fix with Accept, Correct and Overrule, and the ticket details beside them.
A real support ticket. The AI suggests. You decide.

What you do

The work, the way a tech support team does it.

For technical support and application support roles.

  • Customer tickets on a deadline clock.
  • Find the cause in logs, data and APIs.
  • Accept, correct or overrule the AI.
The support queue: tickets in lanes for New, Being worked, Waiting on customer and With engineering, each with time left on its clock.
The support queue: every ticket has its own clock.

A shift

How a shift runs.

  1. 01

    The queue opens

    Tickets arrive from customers, each with a deadline clock already running.

  2. 02

    You work the ticket

    Check the logs and the database, ask the customer, and judge the AI's suggestion.

  3. 03

    You are graded

    Each part is scored, from finding the cause to the note you write.

The grading

What you are graded on.

  • How well you found the cause
  • Whether your fix was right
  • How clearly and kindly you wrote to the customer
  • Whether you kept to the deadline and set the right priority
  • When you escalated, and why
  • What you did with the AI's suggestion

Each graded support shift adds to your Shift Record.

Grade report · INC0010060Sample

85/ 100 overall

  • Diagnostic quality90/100
  • Resolution correctness80/100
  • Communication clarity80/100
  • SLA discipline100/100
  • Tone & empathy90/100
  • Judgement on the machine70/100

Every score opens to the note behind it. Disagree with one? Dispute it.

Pricing

Start free. Pay when you want more.

One plan opens every desk. The 60-second shift is always free.

60-second shift

Free

One quick case. An instant score. No sign-up.

Try a 60-second shift

Your first full shift

$1

A whole support ticket, fully graded. Refunded if you ask.

Work your first full shift

The Pass

$39 a month

12 graded shifts a month, on every desk as it opens.

Start the Pass

The Desk Pro

$69 a month

Everything in the Pass, plus the job board, group calls, résumé reviews and the Interview Gym.

Start the Desk Pro

US dollars. Plans renew each month. Cancel any time. Full refund in your first 14 days.

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Try the tech support desk for a minute.

Free. No sign-up. One case, three calls, an instant score.

Try this desk for 60 seconds