The calibration
Find out where you already think like a support engineer
6 support calls, about ninety seconds, and no score at the end. It shows you where your instincts already line up, and names the one skill to work on next.
- 6 support calls, one at a time
- About ninety seconds
- Answers are final, and there is no timer
- No score at the end
- Nothing leaves your browser while you play
Coins 0 of 6
A ticket arrives
A customer writes: "It's not working." Nothing else. What do you do first?
Question 1 of 6. Answers are final, and there is no score and no timer, so answer the way you actually would.
How this works
What it is, and what it deliberately is not
It measures support judgement, not what you know about computers.
Six calls, one at a time
Each one is a decision anybody who has faced an upset customer has had to make. None of them gets easier if you know what a 401 is.
No score, on purpose
No total, no percentage, nothing to compare yourself against. A self-reported number is the thing we are arguing against everywhere else on this site.
Answers are final
No back button. There is no score and no timer, so answering the way you actually would costs nothing - and editing would turn it into a quiz to optimise.
Nothing is sent while you play
Your answers stay in the browser. The only request happens if you press the button that carries your badge to a real ticket.
Nothing is sent, nothing is stored
Find out where you actually stand.
Six real support calls, one at a time. About ninety seconds.
The gaps, named
Which dimension is actually holding you back, not a vague verdict.
Practical next steps
A concrete habit to change for each weak dimension, not encouragement.
What we record
When you finish we record that a calibration happened, and never your answers or how you did.
If you stop here
If you go on to start a free ticket, you choose whether to carry your badge across. If you do not, it is gone when you close the tab.
The dimensions, the same ones the Desk Pro grades
Not a different scale for the 90-second calibration.
These are the dimensions a grader scores every ticket on - and the ones your record carries. The 90-second calibration samples six of them.
Tone & empathy
Diagnostic quality
Communication clarity
SLA discipline
Resolution correctness
Documentation
Judgement on the machine
Ticket admin accuracy
Priority judgement
Escalation judgement
Technical depth
A coin for each, however you answer. Press 1 to 4, or click. Answers are final.