Denial code · Contractual Obligation (CO)
CO-140 denial code
The member number and the name on the claim do not match.
What the code means
Official meaning: Patient/Insured health identification number and name do not match.
In plain words: The member number and the name on the claim do not match.
The usual fix
Check the member number and name against the payer's card, fix the error, and send the claim again corrected.
This is general information, not advice on a specific claim.
Learn on the job
Learn on the job with real denied claims.
Working denied claims is the medical claims desk's daily work. Read a code, find what is missing, fix the claim, or write the appeal.