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Your first ticket

Work a real ticket, free.

Your first entry on the record an employer can check. No card. We ask for your email when you close it.

  • No card for your free ticket.
  • One free ticket a week, and never one you have worked before.
Checking for a ticket you already started…
The tech support desk on an open ticket: the customer's message, the AI's suggested cause and fix with Accept, Correct and Overrule, and the ticket details beside them.
Your free ticket opens here: a real customer, the logs, the database, and a clock.
  1. Pick your desk. Three quick questions.
  2. Work the ticket. In the workbench, in this browser. It opens in about ten seconds.
  3. Close it and keep it. See your grade and keep it on your record. We ask for your email when you close it.

Your grade

This is what comes back when you close it.

Close your ticket and the fixed checker scores it on the spot. The grade goes on your record, where an employer can check it.

GRADE REPORT · FREE TICKETSAMPLE
86/ 100 overall
Five core checks, scored by the fixed checker the moment you close. No AI is spent on a free ticket.
Decision fits the evidence100/100
Evidence checked92/100
Steps taken85/100
Deadline kept80/100
Write-up complete75/100
A free ticket is graded on five core checks. A paid shift is graded on all eleven.
Not graded on a free ticket: Communication clarity, Tone and empathy, Judgement, and the other paid skills.
Sample free grade: the real five checks, illustrated scores.
  • Decision fits the evidence. The action you chose is the one the ticket’s own facts support.
  • Evidence checked. You looked at the records the ticket pointed to before you decided.
  • Steps taken. Every step the fix needed was done.
  • Deadline kept. The ticket was closed inside the time it allowed.
  • Write-up complete. Your closing note says what was wrong, what you did, and what happens next.

That is the whole free grade, and your record shows which parts were graded and which were not. A paid shift is graded on all eleven parts, with the live customer.

Want to see one first?
Read a whole ticket from start to finish: what the customer sent, what the desk found, what was ruled out, and the note that closed it. No account, and it does not use a ticket.
Read a worked ticket
What the Desk adds
Your free ticket is graded on the core checks, and you can dispute any grade. The Desk takes the weekly limit off: every ticket on the Tech support and Fraud prevention desks, graded on all eleven parts, with the live customer. It is one flat monthly price, and you can cancel any time.
See the Desk

After your free ticket

Want every ticket, not one a week?

The Desk takes the weekly limit off: every ticket on the Tech support and Fraud prevention desks, every part graded. Cancel any time.

See what the Desk costs