Audition
An interview asks somebody to describe how they would handle a hard ticket. A Working Interview hands them one.
They work it in the same graded environment the Desk Pro runs on, with a customer who answers back and a clock that does not stop. You get what they sent, what it scored, and the reasoning behind the score.
There is nobody to hire here yet. No Resident has finished the programme, so there are no profiles to read and no interviews to run. A Resident appears here only after they publish their record, which is theirs to publish and theirs to withdraw. You can still check what a record looks like, and you can ask for first access: founding design partners hear from us first.
What you get
What a Working Interview is
You tell us the kind of problem your customers actually bring you. Candidates work that problem, and you read what they did.
Your case types, not ours
You describe the tickets your team gets on a normal week. The work candidates are set is built to match, so you are watching them handle your problem rather than a generic one.
Side by side, on one scale
Every candidate works the same tickets and is scored on the same dimensions by the same graders. You compare the work itself instead of comparing how people describe themselves.
You watch candidates resolve tickets in your own case types, graded side by side, before you interview.
Our commitments
What we commit to
In our own words, not a customer’s. These are the promises every Resident gets.
The Desk Pro · open now
They did the work.
You get to read it.
Every ticket they worked, scored dimension by dimension, with the reasoning they filed when they closed it. Open one and judge it yourself. No account, no email gate.